How we bring clients to the floor — remotely
FAT — Factory Acceptance Tests — are equipment acceptance tests carried out by the client, performed at our factory prior to delivery.
We understand that attending a FAT in person requires time, travel and coordination — costs that do not always fit within project budgets.
By streaming FAT sessions live, we give our clients real-time access to the tests from anywhere in the world, without sacrificing any rigour or detail compared to an on-site visit.
What is a FAT and why does it matter?
All our equipment goes through our own quality control process — a rigorous, structured validation procedure. Additionally, some companies require FAT to be performed before the product leaves the facility.
The tests follow a previously defined, sequential protocol covering a series of functional checks and verifications, safety verifications, calibration readings and compliance with the agreed technical specifications.
Traditionally, clients who wish to witness a FAT at our facilities travel to our site. For other clients, particularly those located in distant markets, this is not always straightforward. Logistics, travel costs and scheduling all come into play. This is exactly what live FAT sessions via streaming are for: we bring clients into the process, from wherever they are.
Our clients can follow every step of the acceptance tests in real time, from their own premises.
This is precisely what we did recently for a client in the Chinese market. Unable to travel for the test session, they connected remotely and followed the complete FAT procedure live, interacting with our technical team throughout the entire process.
What a streaming FAT looks like in practice
The session is structured so that nothing relevant happens off-camera. Our technicians follow the procedure while the client observes via video conference, with the ability to ask questions, request close-ups of specific readings and flag any point they wish to examine in greater detail.
A typical live FAT session includes:
- Initial inspection — visual equipment check, dimensional verification, finish quality assessment
- Safety verifications — confirmation that all applicable regulations and regulatory requirements are met, inspection of certificates and labelling
- Documentation review — drawing review, operation and maintenance manual review
- Leak and water functional tests — leak-tightness verification, full operating cycle with water to verify the required operations
- Performance verification — measurement of key parameters against the agreed technical specification
- Sign-off — FAT report signed by both the client and the manufacturer
When a company asks us to carry out a FAT and cannot attend in person, we offer to run it using streaming technology, allowing them to follow every test, every reading, every detail in real time
Our Chinese client was able to review the same verifications, see the same measurements and ask the same questions they would have asked in person.
The outcome raises the level of confidence in the product beyond what a test certificate alone can provide. More than a convenience, it is a commitment to transparency.
Live streaming FAT sessions are becoming an increasingly standard part of our commercial relationships, regardless of where the client is located in the world.
