VK TECHNICAL ASSISTANCE
Our Technical Support Service ensures proper operation and maintenance of equipment, guaranteeing maximum availability and performance.
Maintenance reduces the cost of unscheduled downtime, optimizes machine performance and extends service life.
Because Service Is as Important as the Product
The VK TSS service is available to handle repairs, installations, commissioning, maintenance and anything else you may need to make your working life easier.
Maintenance of all the agitators in your factory, whether manufactured by VK or by other brands.
VK TECHNICAL SUPPORT SERVICE
The VK TSS is available to handle repairs, installations, commissioning, maintenance and anything else you may need to make your working life easier.
Maintenance of all the agitators in your factory, whether manufactured by VK or by other brands.
Anticipate possible plant shutdowns!
INSTALLATION AND COMMISSIONING
We provide a specialized technical team that supports you throughout the entire installation and commissioning process, ensuring correct assembly, efficient equipment integration and the training required for optimal operation.
FAT (Factory Acceptance Test)
- Performance of the FAT verification at our factory in the presence of the client’s technicians.
- We can also carry out the FAT remotely with the client’s technicians.
INSTALLATION AND TECHNICAL SUPPORT
Our technicians and assembly teams are available to:
- Install mixing equipment at your factory
- Assemble and replace mechanical seals
- Provide supervision and technical advice for on-site installation
- Train your team so they can carry out agitator or mixer maintenance
Technical Support During Commissioning:
- Support and advisory service during commissioning
- SAT (SITE ACCEPTANCE TEST) carried out with product trials at the customer’s factory.
DQ, IQ AND OQ QUALIFICATION
Support and execution of the qualification process for the new machine:
- Provision of the documentation required for the DQ.
- Preparation of the IQ and OQ protocols for the FAT and SAT.
- Execution of the DQ, IQ and OQ qualification protocols during both the FAT and SAT.
PREVENTIVE MAINTENANCE
Preventive maintenance helps ensure optimal operation of the installations, reducing the risk of breakdowns and unplanned downtime.
Through our Technical Support Service, we offer tailored maintenance plans and periodic inspections that extend equipment service life and optimize performance.
Our Technical Support Service ensures proper operation and maintenance of equipment, guaranteeing maximum availability and performance.
Preventive Equipment Maintenance
Through preventive equipment maintenance, you can keep your installations in optimal condition at all times, while avoiding the setbacks caused by failures due to wear-part deterioration, resulting in significant time and cost savings.
With our SAT department, you can arrange:
- Scheduled maintenance days
- Annual maintenance contracts
Our preventive maintenance services include:
- General equipment inspection
- Vibration measurement
- Bearing diagnosis
- Acoustic inspection
- Thermography
- Oil level checks
- Travel to your factory
- Inspection report
REPAIRS AND UPGRADES
We offer a comprehensive repair and upgrade service to guarantee the operational continuity of equipment, resolving incidents quickly and effectively. We also promote installation modernization and the supply of original spare parts, ensuring reliability, traceability and maximum performance over time.
TSS URGENT REPAIRS, TECHNICAL REPAIRS
We have the expertise required to solve any operational, functional or component-related problem you may have with our agitators, mixers and pumps.
To cover urgent needs, we offer:
- On-site intervention at your factory
- Remote visual technical support: this consists of making a video connection through a mobile phone or tablet camera in order to view the scope of the issue and assess whether travel to your factory is required or whether the equipment needs to be sent to us
Upgrades and Modernization
Modernization services help extend equipment service life, adapting it to new requirements and improving safety.
Thanks to our experience and technological knowledge, we can carry out all types of modernization projects, both for agitation equipment and in-line mixing systems
Spare Parts
We guarantee worldwide supply of original spare parts with full traceability from the equipment manufacturing stage. Through our digital manuals and QR codes integrated into the equipment, customers have all the information needed to perform maintenance and request spare parts quickly and safely.
Original Spare Parts and Digital Assistance
Our SAT department can supply spare parts to all our customers worldwide, with guaranteed quality and in a very short timeframe.
We have full traceability of all equipment manufactured since unit no. 1. Purchasing spare parts from VAK KIMSA guarantees that they are original and backed by the manufacturer’s warranty.
In the maintenance manuals accessed via the QR code installed directly on the mixer, you will find all the information required to carry out maintenance or request any spare part.